FAQ

LuxoraSoles – Frequently Asked Questions (FAQ)

1. How can I contact LuxoraSoles?
You can reach us at:
📧 luxorasoles@gmail.com
Please allow 24–48 hours for a response.

2. How long does it take to process my order?
Orders are typically processed within 1–3 business days.

3. How long does shipping take?
Shipping times vary depending on your location and the carrier. Estimated delivery times are provided at checkout but are not guaranteed.

4. Do you offer refunds or returns?
No. All sales are final. We do not offer refunds, returns, or exchanges.

5. What happens if my package is lost or delayed?
Once your order has been shipped, it is no longer the responsibility of LuxoraSoles. Please contact the shipping carrier directly for any issues.

6. Can I change or cancel my order?
Once an order is placed, it cannot be changed or canceled. Please review your order carefully before purchasing.

7. What if I entered the wrong shipping address?
Customers are responsible for providing accurate shipping information. LuxoraSoles is not responsible for orders shipped to incorrect addresses.

8. How can I track my order?
Once your order ships, you will receive a tracking number via email (if provided at checkout).

9. Do you restock sold-out items?
Some items may be restocked, but not all. Stay updated by checking our store regularly.

10. Do you offer international shipping?
Shipping availability depends on your location. Please check at checkout to see if we ship to your country.

Thank you for shopping with LuxoraSoles.